Read our Red Stag Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

In this review of Red Stag Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino’s Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Red Stag Casino scored a Below average Safety Index of 6.2, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Continue reading our Red Stag Casino review to find out more about this casino and determine if it’s the right fit for you.

Is Red Stag Casino fair and safe? Safety Index explained

In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Red Stag Casino, we thoroughly read and reviewed the Terms and Conditions of Red Stag Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Based on our estimates or gathered data, Red Stag Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we are aware, no relevant casino blacklists mention Red Stag Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

In our comprehensive review of all relevant aspects, Red Stag Casino has attained a Below average Safety Index of 6.2. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Note: As far as we are aware, Red Stag Casino is interconnected with 6 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Red Stag Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.

Terms and Conditions of Red Stag Casino evaluated

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Red Stag Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Red Stag Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 3 complaints directly about this casino in our database, as well as 41 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 15,892 black points in total, out of which 15,581 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Red Stag Casino user feedback and reviews evaluated

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Red Stag Casino has a Good User feedback score based on the 399 user reviews in our database. You may access the casino’s user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino’s reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino’s quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company data

Red Stag Casino is owned by Deckmedia N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Red Stag Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

Red Stag Casino supports 16 payment options. This includes: PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, Bitcoin (BTC), AstroPay, Wire-transfer, Bank transfer, CardPay, Ethereum (ETH), eZeeWallet, Litecoin (LTC), Bitcoin Cash (BCH), Check (Cheque), CashtoCode.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Red Stag Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Red Stag Casino, managing your account, withdrawals, or other matters. Red Stag Casino has a good customer support, judging by the results of our testing.

Red Stag Casino casino games and slots

Red Stag Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Keno, Scratch cards.

Casino games from 5 game providers are offered. This includes Playtech, Nextgen Gaming, WGS Technology (Wager Gaming), Arrow’s Edge, Dragon Gaming.

Red Stag Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 8 bonuses from Red Stag Casino in our database, and all offers are listed in the ‘Bonuses’ section.

*Note: Our separate page features details on Red Stag Casino bonuses for additional information about this casino’s offers.*In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Red Stag Casino, we thoroughly read and reviewed the Terms and Conditions of Red Stag Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Based on our estimates or gathered data, Red Stag Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we are aware, no relevant casino blacklists mention Red Stag Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

In our comprehensive review of all relevant aspects, Red Stag Casino has attained a Below average Safety Index of 6.2. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Note: As far as we are aware, Red Stag Casino is interconnected with 6 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Red Stag Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.

Terms and Conditions of Red Stag Casino evaluated

Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Red Stag Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Red Stag Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 3 complaints directly about this casino in our database, as well as 41 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 15,892 black points in total, out of which 15,581 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Red Stag Casino user feedback and reviews evaluated

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Red Stag Casino has a Good User feedback score based on the 399 user reviews in our database. You may access the casino’s user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino’s reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino’s quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company data

Red Stag Casino is owned by Deckmedia N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Red Stag Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

Red Stag Casino supports 16 payment options. This includes: PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, Bitcoin (BTC), AstroPay, Wire-transfer, Bank transfer, CardPay, Ethereum (ETH), eZeeWallet, Litecoin (LTC), Bitcoin Cash (BCH), Check (Cheque), CashtoCode.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Red Stag Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Red Stag Casino, managing your account, withdrawals, or other matters. Red Stag Casino has a good customer support, judging by the results of our testing.

Red Stag Casino casino games and slots

Red Stag Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Keno, Scratch cards.

Casino games from 5 game providers are offered. This includes Playtech, Nextgen Gaming, WGS Technology (Wager Gaming), Arrow’s Edge, Dragon Gaming.

Red Stag Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 8 bonuses from Red Stag Casino in our database, and all offers are listed in the ‘Bonuses’ section.

Note: Our separate page features details on Red Stag Casino bonuses for additional information about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (16)Payment methods (16)-

Withdrawal limits per week $2,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoNo baccaratNo jackpot gamesNo live gamesNo pokerNo crapsKenoScratch cardsNo eSports bettingNo crash gamesTypes of games- Slots

• Roulette
• Blackjack
• No betting
• Video poker
• No bingo
• No baccarat
• No jackpot games
• No live games
• No poker
• No craps
• Keno
• Scratch cards
• No eSports betting
• No crash games

English websiteEnglish customer supportEnglish live chat-

• Deposits and withdrawals via cryptocurrencies

• Daily slots tournaments

• Live chat support is available 24/7

• Small selection of game providers

• Live dealer casino games are not available

• Not all payment methods are available for all countries

• Small international casino

• Casino is focusing on slots

Browse all bonuses offered by Red Stag Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with Red Stag Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Good Rated by 399 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. pepelong99443Advanced NoviceArgentina• 1 week ago I used my tournament-won balance to play the slot Mega Crush and ran into a serious transparency and fairness issue… I repeatedly landed valid symbol clusters on screen (2× , x6 , x9 multipliers, even nine 2× symbols in a row), but my balance only ever decreased by the bet amount—no extra credits were added.Every time that cluster appeared, the interface flashed a banner saying “KEEP SPINING”, encouraging me to believe the RTP would automatically correct any glitch on the next spin. It never did.Lack of In-Game ProofThere’s no visible spin history, round ID or timestamps in the game client to prove what happened.When I contacted support, they asked me to “describe exactly what happened,” send screenshots and give precise timestamps—despite the fact that none of that information is recorded or accessible in the UI.Support ResponseThey flatly denied any issue and refused to escalate my case to an audit or compliance team.When I pointed out the missing payouts, they asked, “Why didn’t you report this earlier?” I didn’t report it immediately because I assumed, like with any slot, the RTP would correct itself in subsequent spins.Bottom Line Red Stag Casino’s tournament and bonus rounds lack basic transparency. Without on-screen spin logs or a willingness to investigate legitimate cluster wins, you have no way to prove or reclaim missing payouts. Until they implement public spin histories, audit processes and honor valid wins, - No bet registry visible in-game

• Customer support unhelpful and evasive

laurageiger72VisitorUnited States• 1 year ago I only play at WGS casinos bc they have my favorite games. Red Stag and Miami Club are by far my favorites. - Great customer service

• Fast payouts with a simple verification process

Bareva9VisitorUnited States• 1 year ago HORRIBLE SITE!!!! This is the worse site ever. I won a total of $580. SO DECIDED TO WITHDRAW. I deposited $160 in my bank account and did two checks for $150 each to be mailed. The site changed me $60 for the bank deposit and $30 for each check. This was two weeks ago. Today I received only $80 in my bank. They said that an international transferred fee of $67 and a bank fee of $13. I still have not received my checks. THIS SITE IS A RIPP OFF I WILL NEVER USE THIS SITE AGAIN.BARBARA lisaliceVisitorAustralia• 1 year ago THEY DONT PAY. Dont waste your money. I was made to send my documents plus selfie holding ID 6 times over 4 weeks. Each time they were rejected for new reasons that they made up because are not included anywhere in their T&Cs. When i wouldn’t give up and they ran out of reasons to reject them they were finally approved. Then i see that they are taking a $92 fee from the $160 payment!! It doesn’t say anywhere on their site about such fee. Waste of time and exposed my ID online 6 times for nothing. Jaxson59Junior AdeptUnited States• 1 year ago I have won several times in a relatively short period of time and got paid quickly. I like the WGS games and this casino has them. Their chat service is quick to reply and helpful.4/12/24 UPDATE: I won fairly regularly on this site for quite a while. I haven’t won in a long time now and I can barely get a win of even a tiny amount in the slots. I don’t know if they have new management/ownership, but I’m thinking of not playing here anymore. It literally changed overnight.- nice bonuses, Bitcoin in 3 days, responsive chat feature

towerhandstroyVisitorUnited States• 1 year ago I have sent EVERY piece of documentation twice now…..been waiting over a week to get paid. Nobody has gotten back to me. See they got blacklisted foe no license…. so good luck. Ppl. - Absolutely nothing!

• GO FIND ANOTHER CASINO…..anyone but this one folks!

Dapahe25Junior ApprenticeUnited States• 1 year ago Great casino. They process payouts efficiently and get your money to you within a few days. Great bonuses and haven’t taken them away after a few wins.Bitcoin deposits are usually quickThey payWithdrawals are processed efficiently. 2-3 days pending and then payment is sent. - They pay.

• Withdrawals are processed efficiently in 2-3 days.
• Did not take away bonuses after a couple wins like many other sites do.
• One of the best casino groups out there.

maartenmagchielsAdvanced NoviceCyprus• 1 year ago Fair and straight forward casino, with very friendly and 24/7 available customer support. “Recently I had a really customer friendly reaction when they correct a mistake I did (by accident but nobody could really know this for sure, although it was) and let me play further after correcting my error. Never had such a good xp with support"I like Red Stag casino (same goes for the the other Deckmedia N.V. casino’s) for a couple of specific advantages. I made a summary of these unique characteristics, which I only experienced at casino’s from Deckmedia group (as far as I know ) and certainly worthwile to mention - Features the full line of WGS slots and casino games

• 24/7 live chat support and a very human approach

• Free Daily Tournaments (even for new players)

• Rather retro looking web interface and technically certainly not the most advanced casino(s)

• Players who don’t like 3 reel slots (like these from WGS Slots) could be disapointed about the overal game offer (around 175 slots in total)

Lolowink1ApprenticeUnited States• 2 years ago This is a truly a great casino that has very fun games and the staff is second to none. Their online chat has wonderful staff that give you quick and efficient service. They will surprise you with no deposit bonuses which is fun. I really love their games, especially the three reel. The multipliers in the games really can make it exciting! The game Triple Gold is amazing because if you get two of the multipliers, it’s 81 times and that’s a great jackpot no matter what amount you’re playing. There are many others like Cash Grab, where when you win the feature, you can pick one of up to four choices for your cash bonus, and it varies but it can be a lot. I’ve had s lot of positive experiences here. The payouts are very quick, such as if you win on a Monday, you usually get paid that week if you’re using Bitcoin as your payout method. I’ve never used anything else, but I would recommend using Bitcoin to deposit and withdraw. PistoVisitorGermany• 2 years ago scammers stay away from this casino betruger finger weg von dies casino - if you win with a bonus then you suddenly have 2 accounts and will be blocked, stay away wenn man gewinnt mit bonus denn hast plötlich 2 kontos und wird gesperrt finger weg

reaLNoviceGermany• 3 years ago this casino doesn’t pay you and finding any excuse to shut you down when u try to withdraw also when u ask them for proves of their claims they just disappear avoid this casino because if u win u wont get it. FlyazzmamaUnregistered userUnited States• 3 years ago They are great for online casino gaming! Thus low rating is not honest or accurate! They have many tournaments including free rolls! Plus they have outstanding bonuses and promotions. The verification process is simple. The only issue I ran into I with depositing. For some reason they would not take my card. Was still able to redeem their bonus on Blackmagic. Give them a try. They do have have ancient “looking” games I actually enjoy it!!! The customer service is superior. And they are very considerate and compassionate with players, professional, and consistent. Redstag is a favorite!!! - Customer service timely

• Tournament free rolls
• Easy to navigate site
• Mobile friendly
• Wealth of bonuses

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Red Stag Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.2/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be somewhat unfairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

• Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Use of the Martingale betting strategy may result in confiscated winnings T&C copied from the casino’s website (in English): Read less Read more

• Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more

• Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Use of the Martingale betting strategy may result in confiscated winnings T&C copied from the casino’s website (in English): Read less Read more

• Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more

Other factors

• Operates with an unverifiable license

• Operates with an unverifiable license

Complaints about Red Stag Casino and related casinos (10)

10All0Opened3Unresolved1Resolved6Rejected

Complaints directly about Red Stag Casino

Our verdict

Delayed payment, status unknown

A player complained to Red Stag Casino, alleging that the casino repeatedly rejected their selfie verification without valid reasons. The player provided a clear selfie holding their ID. Still, the casino continued to request new photos, citing issues such as the utility bill not displaying the name and address, low-resolution images, and fingers covering the edges of the ID card. The first batch of withdrawals has succeeded, but the rest of the $2500 is missing. The player believes these actions are deliberate attempts to delay account verification and subsequent withdrawal payments. Since then, nothing has clearly been stated from the player and this complaint remains unresolved

Read moreRead lessUnresolved Read more on: askgamblers.com Submitted: 11/2024 Disputed amount: A$2,500 Our verdict

Unjustified complaint

Player’s withdrawal is delayed due to verification issues.

The player from Australia faced delays in account verification due to continuous complaints from the casino regarding the submitted documents. Despite having provided a high-resolution selfie and a valid utility bill, the casino claimed that the images did not meet their requirements, leading the player to suspect dodgy tactics to stall the withdrawal process. After thorough communication and attempts to resolve the issue, it was concluded that the player’s documents were considered inadequate due to discrepancies, which violated KYC and AML regulations. Consequently, the complaint was closed as rejected, with the casino’s rationale deemed justified under the circumstances.

Read moreRead lessClosed Submitted: 08 Nov 2024 Disputed amount: A$7,775 Our verdict

Player stopped responding

Player’s winnings have been confiscated.

The player from the US had accumulated significant winnings on Red Stag Casino, but was informed that some of his bets had exceeded the allowed limit for a promotional bonus. As a result, most of his winnings had been forfeited. The casino had credited a small amount back to his account and had required him to meet specific betting requirements for withdrawal. Despite the Complaints Team’s attempt to investigate the issue further, the player had failed to respond to their queries. Consequently, the Complaints Team had been forced to reject the complaint due to lack of communication from the player’s side.

Read moreRead lessClosed Submitted: 20 Apr 2024 Disputed amount: $71,000 Our verdict

Player stopped responding

The player’s account got blocked.

The player’s account got blocked as the casino claims that he owes money to them. The complaint was closed as the player stopped responding.

Closed Submitted: 28 Oct 2022 Disputed amount: ?? Our verdict

Failed self-exclusion

Failed account closure request and delayed refund.

The player ‘Steve2020’, from Australia, played in the Red Stag Casino and in September requested a life ban for his account due to his gambling problems. However, he was still receiving promotions from the casino and was able to reopen his account and play again. The casino apologised for the problems and sent him back some money, however, in February 2020 the player was waiting for the last 3116 AUD from his deposit. No updates since then.

Read moreRead lessUnresolved Read more on: askgamblers.com Submitted: 12/2019 Disputed amount: A$3,116 Our verdict

Case closed

Player’s deposit has been lost.

The player from United States has deposited money into his account. The casino claims that the funds have been played. Player’s complaint has been resolved successfully.

Resolved Submitted: 30 Jan 2021 Disputed amount: $53 Our verdict

Player stopped responding

Player’s dissatisfied with the deposit process.

The player from the US had a negative experience with making deposits. Crediting them to his player’s account took longer than he expected. We rejected the complaint because the player didn’t respond to his complaint..

Read moreRead lessClosed Submitted: 22 Oct 2020 Disputed amount: ?? Our verdict

Player stopped responding

Player has been accused of playing restricted games and had the bonus winnings confiscated.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 29 Jul 2020 Disputed amount: $150 Our verdict

Player stopped responding

Player’s withdrawal was cancelled due to allegedly breaking the Bonus T&Cs.

The player has played in the casino for some time. She recently made a withdrawal request, which was cancelled by the casino. The player was informed that she had broken the Bonus T&Cs, but she disagrees. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 18 Sep 2019 Disputed amount: A$2,500 Our verdict

No reaction

Unclear case, withdrawal refused.

Player was complaining that the casino had refused several of his withdrawals, unclear case, no reply from the casino.

Unresolved Read more on: askgamblers.com Submitted: 12/2015 Disputed amount: $225 10All0Opened3Unresolved1Resolved6Rejected

Complaints directly about Red Stag Casino

Our verdict

Delayed payment, status unknown

A player complained to Red Stag Casino, alleging that the casino repeatedly rejected their selfie verification without valid reasons. The player provided a clear selfie holding their ID. Still, the casino continued to request new photos, citing issues such as the utility bill not displaying the name and address, low-resolution images, and fingers covering the edges of the ID card. The first batch of withdrawals has succeeded, but the rest of the $2500 is missing. The player believes these actions are deliberate attempts to delay account verification and subsequent withdrawal payments. Since then, nothing has clearly been stated from the player and this complaint remains unresolved

Read moreRead lessUnresolved Read more on: askgamblers.com Submitted: 11/2024 Disputed amount: A$2,500 Our verdict

Unjustified complaint

Player’s withdrawal is delayed due to verification issues.

The player from Australia faced delays in account verification due to continuous complaints from the casino regarding the submitted documents. Despite having provided a high-resolution selfie and a valid utility bill, the casino claimed that the images did not meet their requirements, leading the player to suspect dodgy tactics to stall the withdrawal process. After thorough communication and attempts to resolve the issue, it was concluded that the player’s documents were considered inadequate due to discrepancies, which violated KYC and AML regulations. Consequently, the complaint was closed as rejected, with the casino’s rationale deemed justified under the circumstances.

Read moreRead lessClosed Submitted: 08 Nov 2024 Disputed amount: A$7,775 Our verdict

Player stopped responding

Player’s winnings have been confiscated.

The player from the US had accumulated significant winnings on Red Stag Casino, but was informed that some of his bets had exceeded the allowed limit for a promotional bonus. As a result, most of his winnings had been forfeited. The casino had credited a small amount back to his account and had required him to meet specific betting requirements for withdrawal. Despite the Complaints Team’s attempt to investigate the issue further, the player had failed to respond to their queries. Consequently, the Complaints Team had been forced to reject the complaint due to lack of communication from the player’s side.

Read moreRead lessClosed Submitted: 20 Apr 2024 Disputed amount: $71,000 Our verdict

Player stopped responding

The player’s account got blocked.

The player’s account got blocked as the casino claims that he owes money to them. The complaint was closed as the player stopped responding.

Closed Submitted: 28 Oct 2022 Disputed amount: ?? Our verdict

Failed self-exclusion

Failed account closure request and delayed refund.

The player ‘Steve2020’, from Australia, played in the Red Stag Casino and in September requested a life ban for his account due to his gambling problems. However, he was still receiving promotions from the casino and was able to reopen his account and play again. The casino apologised for the problems and sent him back some money, however, in February 2020 the player was waiting for the last 3116 AUD from his deposit. No updates since then.

Read moreRead lessUnresolved Read more on: askgamblers.com Submitted: 12/2019 Disputed amount: A$3,116 Our verdict

Case closed

Player’s deposit has been lost.

The player from United States has deposited money into his account. The casino claims that the funds have been played. Player’s complaint has been resolved successfully.

Resolved Submitted: 30 Jan 2021 Disputed amount: $53 Our verdict

Player stopped responding

Player’s dissatisfied with the deposit process.

The player from the US had a negative experience with making deposits. Crediting them to his player’s account took longer than he expected. We rejected the complaint because the player didn’t respond to his complaint..

Read moreRead lessClosed Submitted: 22 Oct 2020 Disputed amount: ?? Our verdict

Player stopped responding

Player has been accused of playing restricted games and had the bonus winnings confiscated.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 29 Jul 2020 Disputed amount: $150 Our verdict

Player stopped responding

Player’s withdrawal was cancelled due to allegedly breaking the Bonus T&Cs.

The player has played in the casino for some time. She recently made a withdrawal request, which was cancelled by the casino. The player was informed that she had broken the Bonus T&Cs, but she disagrees. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 18 Sep 2019 Disputed amount: A$2,500 Our verdict

No reaction

Unclear case, withdrawal refused.

Player was complaining that the casino had refused several of his withdrawals, unclear case, no reply from the casino.

Unresolved Read more on: askgamblers.com Submitted: 12/2015 Disputed amount: $225 Our verdict

Delayed payment, status unknown

A player complained to Red Stag Casino, alleging that the casino repeatedly rejected their selfie verification without valid reasons. The player provided a clear selfie holding their ID. Still, the casino continued to request new photos, citing issues such as the utility bill not displaying the name and address, low-resolution images, and fingers covering the edges of the ID card. The first batch of withdrawals has succeeded, but the rest of the $2500 is missing. The player believes these actions are deliberate attempts to delay account verification and subsequent withdrawal payments. Since then, nothing has clearly been stated from the player and this complaint remains unresolved

Read moreRead lessUnresolved Read more on: askgamblers.com Submitted: 11/2024 Disputed amount: A$2,500 A player complained to Red Stag Casino, alleging that the casino repeatedly rejected their selfie verification without valid reasons. The player provided a clear selfie holding their ID. Still, the casino continued to request new photos, citing issues such as the utility bill not displaying the name and address, low-resolution images, and fingers covering the edges of the ID card. The first batch of withdrawals has succeeded, but the rest of the $2500 is missing. The player believes these actions are deliberate attempts to delay account verification and subsequent withdrawal payments. Since then, nothing has clearly been stated from the player and this complaint remains unresolved

Our verdict

Unjustified complaint

Player’s withdrawal is delayed due to verification issues.

The player from Australia faced delays in account verification due to continuous complaints from the casino regarding the submitted documents. Despite having provided a high-resolution selfie and a valid utility bill, the casino claimed that the images did not meet their requirements, leading the player to suspect dodgy tactics to stall the withdrawal process. After thorough communication and attempts to resolve the issue, it was concluded that the player’s documents were considered inadequate due to discrepancies, which violated KYC and AML regulations. Consequently, the complaint was closed as rejected, with the casino’s rationale deemed justified under the circumstances.

Read moreRead lessClosed Submitted: 08 Nov 2024 Disputed amount: A$7,775 The player from Australia faced delays in account verification due to continuous complaints from the casino regarding the submitted documents. Despite having provided a high-resolution selfie and a valid utility bill, the casino claimed that the images did not meet their requirements, leading the player to suspect dodgy tactics to stall the withdrawal process. After thorough communication and attempts to resolve the issue, it was concluded that the player’s documents were considered inadequate due to discrepancies, which violated KYC and AML regulations. Consequently, the complaint was closed as rejected, with the casino’s rationale deemed justified under the circumstances.

Our verdict

Player stopped responding

Player’s winnings have been confiscated.

The player from the US had accumulated significant winnings on Red Stag Casino, but was informed that some of his bets had exceeded the allowed limit for a promotional bonus. As a result, most of his winnings had been forfeited. The casino had credited a small amount back to his account and had required him to meet specific betting requirements for withdrawal. Despite the Complaints Team’s attempt to investigate the issue further, the player had failed to respond to their queries. Consequently, the Complaints Team had been forced to reject the complaint due to lack of communication from the player’s side.

Read moreRead lessClosed Submitted: 20 Apr 2024 Disputed amount: $71,000 The player from the US had accumulated significant winnings on Red Stag Casino, but was informed that some of his bets had exceeded the allowed limit for a promotional bonus. As a result, most of his winnings had been forfeited. The casino had credited a small amount back to his account and had required him to meet specific betting requirements for withdrawal. Despite the Complaints Team’s attempt to investigate the issue further, the player had failed to respond to their queries. Consequently, the Complaints Team had been forced to reject the complaint due to lack of communication from the player’s side.

Our verdict

Player stopped responding

The player’s account got blocked.

The player’s account got blocked as the casino claims that he owes money to them. The complaint was closed as the player stopped responding.

Closed Submitted: 28 Oct 2022 Disputed amount: ?? The player’s account got blocked as the casino claims that he owes money to them. The complaint was closed as the player stopped responding.

Our verdict

Failed self-exclusion

Failed account closure request and delayed refund.

The player ‘Steve2020’, from Australia, played in the Red Stag Casino and in September requested a life ban for his account due to his gambling problems. However, he was still receiving promotions from the casino and was able to reopen his account and play again. The casino apologised for the problems and sent him back some money, however, in February 2020 the player was waiting for the last 3116 AUD from his deposit. No updates since then.

Read moreRead lessUnresolved Read more on: askgamblers.com Submitted: 12/2019 Disputed amount: A$3,116 The player ‘Steve2020’, from Australia, played in the Red Stag Casino and in September requested a life ban for his account due to his gambling problems. However, he was still receiving promotions from the casino and was able to reopen his account and play again. The casino apologised for the problems and sent him back some money, however, in February 2020 the player was waiting for the last 3116 AUD from his deposit. No updates since then.

Our verdict

Case closed

Player’s deposit has been lost.

The player from United States has deposited money into his account. The casino claims that the funds have been played. Player’s complaint has been resolved successfully.

Resolved Submitted: 30 Jan 2021 Disputed amount: $53 The player from United States has deposited money into his account. The casino claims that the funds have been played. Player’s complaint has been resolved successfully.

Our verdict

Player stopped responding

Player’s dissatisfied with the deposit process.

The player from the US had a negative experience with making deposits. Crediting them to his player’s account took longer than he expected. We rejected the complaint because the player didn’t respond to his complaint..

Read moreRead lessClosed Submitted: 22 Oct 2020 Disputed amount: ?? The player from the US had a negative experience with making deposits. Crediting them to his player’s account took longer than he expected. We rejected the complaint because the player didn’t respond to his complaint..

Our verdict

Player stopped responding

Player has been accused of playing restricted games and had the bonus winnings confiscated.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 29 Jul 2020 Disputed amount: $150 The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn’t respond to our messages and questions.

Our verdict

Player stopped responding

Player’s withdrawal was cancelled due to allegedly breaking the Bonus T&Cs.

The player has played in the casino for some time. She recently made a withdrawal request, which was cancelled by the casino. The player was informed that she had broken the Bonus T&Cs, but she disagrees. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 18 Sep 2019 Disputed amount: A$2,500 The player has played in the casino for some time. She recently made a withdrawal request, which was cancelled by the casino. The player was informed that she had broken the Bonus T&Cs, but she disagrees. We rejected the complaint because the player didn’t respond to our messages and questions.

Our verdict

No reaction

Unclear case, withdrawal refused.

Player was complaining that the casino had refused several of his withdrawals, unclear case, no reply from the casino.

Unresolved Read more on: askgamblers.com Submitted: 12/2015 Disputed amount: $225 Player was complaining that the casino had refused several of his withdrawals, unclear case, no reply from the casino.

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